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Marketplace Rules

Applies to all services provided by Lux Telecom. If you have bought service from us, the version in force is the one published on the date of your order. Contact us with any question about this document.

These rules govern conduct on the Lux Telecom marketplace. They form part of the terms of service, and breaching them is a ground for suspension.

1. Who may trade

Verified business entities only. You may not open an account on behalf of an undisclosed principal, operate multiple accounts to circumvent a limit or a suspension, or share access with a party who has not been verified.

2. Listing and pricing conduct

Information you give us about ranges you supply must be accurate: number type, capabilities, coverage, porting eligibility and whether emergency calling is available. Do not advertise a capability a number does not have. Rates quoted must be honoured for the period stated.

3. Prohibited traffic

The following are prohibited outright, and detection results in immediate suspension:

  • Artificially inflated traffic (AIT) — generating or facilitating calls whose purpose is to create termination or numbering revenue rather than to communicate, including automated or looped calling to payout ranges.
  • Wangiri and missed-call scams — short calls placed to induce an expensive call back.
  • Unlawful CLI manipulation — presenting a calling line identity you are not entitled to use, or manipulating CLI to disguise origin or evade charging. Passing a customer's legitimate CLI is not prohibited; spoofing is.
  • Revenue-share fraud — arrangements to share termination revenue generated by manufactured traffic.
  • Traffic pumping and refile abuse — routing designed to misrepresent the origin or class of traffic to obtain a lower rate.
  • Unsolicited bulk calling in breach of the rules of the destination country.
  • Traffic to ranges you are not permitted to reach, or that breaches the destination's numbering rules.

4. Quality standards

Routes must deliver the quality represented. Persistent false answer supervision, deliberate audio degradation, unusually low answer-seizure ratio without explanation, or interworking that strips required signalling are breaches of these rules, not merely commercial disappointments.

5. Number handling

Numbers are allocated for use with the Service and may not be resold or sub-allocated outside the platform without our written agreement. If you resell, you remain responsible for your customers' traffic and must apply equivalent verification to them. Do not use a number in a way inconsistent with its type — for example presenting a geographic number as the CLI for traffic that has no connection to that area, where local rules prohibit it.

6. Disputes between counterparties

Raise a dispute in writing within 30 days of the event, with the CDRs or evidence you rely on. We will look at platform records, give both parties an opportunity to respond, and issue a written outcome. Our records are the primary evidence. Where a dispute is purely commercial and does not involve a breach of these rules, our role is limited to providing the records.

7. Enforcement

Depending on severity and history we may: issue a warning; require remediation within a stated period; impose caps on volume, spend or destinations; withhold payouts pending investigation; suspend specific ranges or the whole account; terminate the relationship; and where required, report the matter to a regulator, a law enforcement agency or an industry fraud body. Where fraud has caused us or a third party loss, we will pursue recovery.

8. Appeals

If you believe an enforcement decision is wrong, contact us within 14 days with your reasons and any evidence. The appeal is reviewed by someone who did not make the original decision. Suspension normally remains in place while an appeal is considered, because the risk the suspension addresses does not pause.